Refund Policy

Full payment is required upfront before Easy VEP (“We”, “Our”) starts the client’s (“Your”, “You”) VEP application process.

If your application fails due to our error, we will make up to three attempts to resolve the error. If your application remains unsuccessful after more than three attempts, you will get a full refund of the initial amount paid within 7 business days. 

1. Our service will be considered as successful and complete and no refunds will be available once:
   • An appointment is scheduled for RFID tag installation.
   • Payment is made for postage of your RFID tag.
   • A confirmation slip has been issued.
2. Refunds will not be available if application failure is due to:
   • Incorrect, incomplete, or misleading information or documents provided.
   • The client’s refusal to provide accurate documents or cooperate with our requests to complete the application.
   • Errors related to the client’s Touch n Go eWallet.
   • The client’s vehicle’s Certificate of Entitlement (COE) not having a validity of at least 6 months.
   • Any other exclusions mentioned (if any) during the consultation.